My PC keeps having issues and updates aren't working… anyone else had this?

Software Issues Forum
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Hi guys, I got my desktop PC about a year ago and it’s been giving me multiple BSODs. I’ve taken it to the repair shop three times already and each time there’s a different issue. I just got it back today and tried updating to Windows 11, but the update keeps failing. I even did a repair version, my PC restarted, everything seemed fine, and now in the updates section, I see the repair version again. I can’t upload a picture, but in the update menu, there are several things saying ‘retry’ instead of updating. Anyone know how to fix this?

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To help figure out what’s causing the BSODs, we need the dump files, which are the crash logs from the BSODs.

If you can boot into Windows or Safe Mode, try checking the C:\Windows\Minidump folder for any dump files. If you find any, copy the folder to your desktop, zip it, and upload it to a file-sharing site. I recommend catbox.moe or mediafire.com, as some others might not work well.

We prefer multiple dump files, but if you only have one or none, you can follow this guide to change your dump type to Small Memory Dump. This way, your dump files won’t overwrite each other.

3

Try running a memory diagnostic and also chkdsk /f to check for any disk issues.

4

Ezra said:
Try running a memory diagnostic and also chkdsk /f to check for any disk issues.

I ran the memory diagnostic, and nothing came up. Now when I try chkdsk /f in cmd, I get the message ‘chkdsk cannot run because the volume is in use by another process.’ Any suggestions on what to do next?

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@Sophia_2
Restart your PC and run it immediately after rebooting, before anything else starts up. If that doesn’t work, try running it in Safe Mode.

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Caiden said:
@Sophia_2
Restart your PC and run it immediately after rebooting, before anything else starts up. If that doesn’t work, try running it in Safe Mode.

I tried that, and it still didn’t work. I keep getting the message to reinstall my current version of Windows, so I decided to go ahead and do a clean reinstall. Thanks for the help!

7

I would suggest starting with a fresh reinstall of Windows. It might feel a bit scary if you’ve never done it before, but it’s a good skill to learn, and there’s not much to lose since your PC isn’t working anyway.

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@JasonJr
I’m probably going to do that. I’m hoping a clean reinstall will fix everything. Thanks!

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Just a reminder, if you plan on making changes to your BIOS or disk setup, it can result in data loss. Make sure you back up your data first.

For more details, check out our FAQ thread: [FAQ thread link]