Hi everyone,
I am getting a “Pass update failed” error in Roblox Studio, which also says, “Please inspect the logs or network tab” and “Or post on the DevForum if this problem persists.” I think this error is because my pass is being reviewed or moderated.
Has anyone else experienced this, and how did you resolve it?
Thanks!
There’s currently no official solution for this error, which primarily occurs on Roblox’s end. For most users, waiting up to three days usually resolves the issue. However, if this doesn’t work, contacting support is the next step.
Here’s how these methods operate:
Wait for Moderation: After creating or updating a pass, Roblox typically takes between 10 minutes to 3 days to verify and approve it. Waiting for a day is usually sufficient to activate it.
Check Pass Content: Ensure your pass adheres to Roblox’s terms of service and content guidelines. It might be failing due to content issues.
Recreate Pass: If creating a new pass fails, delete it and try creating another one to see if it works.
Create a New Experience: If there’s an issue with your game, it might be preventing the creation or updating of passes. Try creating a new experience and making a pass there. If it works, you may need to troubleshoot your original experience.
If none of the above solutions work, the only method left is to contact Roblox support.
Here’s what you should do:
Fill in the Form: Provide your contact details in the form.
Choose Category: Since there isn’t a designated criteria for pass issues, set it as “Bug Report” or choose “Technical Support” followed by “Specific Experience Issue”.
Describe the Problem: Explain your issue clearly and concisely. Include any relevant screenshots to help identify the problem faster.
The support team should be able to assist you in resolving the issue.
Now you know what steps to take when encountering the pass creation failed error in Roblox and how to address it.
If none of these solutions work, it’s time to contact Roblox support.
